Air conditioning, looked after

# Cold air, back the same day

Servicing, repair and installation for homes, offices and shops. Tell us what is wrong and a technician calls you back to fix a time.

Book a visit See what we do

## Ask for a call back

Three boxes. We call you, usually within the hour on a working day.

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Your name

Phone required

What do you need

Or use the longer form if you would rather write it all down.

Same day callout on working days
Licensed technicians, every visit
12 months on the work we do
No fee to quote, before you agree

What we do

## Six jobs, one number to call

Most of what goes wrong with an air conditioner is one of these. If yours is not on the list, ask anyway.

### Servicing and cleaning

Filters, coils and drain line cleared, gas pressure checked, the whole unit wiped down. The visit that stops the other five.

### Not cooling

Blowing but not cold, or cold for an hour then warm again. We find the cause before quoting, and tell you if a repair is not worth it.

### Repairs

Fan motors, capacitors, PCBs, thermostats, drainage. Common parts are on the van, so most repairs finish on the first visit.

### Installation

Wall unit, ceiling cassette or a multi-split across several rooms. We size it for the room first, because an oversized unit costs more to run.

### Chemical wash

For a unit that smells, drips, or has not been opened in years. The coil comes out, gets washed properly, and goes back.

### Maintenance contracts

A fixed number of visits a year for a shop, office or restaurant, on a schedule, with one invoice. Priority when something breaks.

Where we work

## Homes, workplaces and shopfronts

Different rooms fail in different ways. A bedroom unit that runs all night is not the same job as a cafe that opens at seven.

Homes

### Bedrooms, living halls and the whole house

Units that run every night collect dust fastest, and a blocked drain shows up as a wet wall before it shows up as a fault. We service the lot in one visit and leave the rooms as we found them.

- Shoes off, dust sheets down
- Drain tested before we leave
- Evening and weekend slots

Workplaces

### Offices, meeting rooms and training rooms

A room full of people and screens needs more cooling than its floor area suggests, which is why one corner is always too warm. We measure the airflow rather than guess, and work outside your hours when you need us to.

- Out of hours by arrangement
- One invoice for several units
- Written report after each visit

Shops and cafes

### Anywhere a warm room costs you customers

Kitchens, grease and long opening hours are hard on a unit, and a breakdown at lunchtime is expensive. Contract customers go to the front of the queue, and we carry the parts these units usually need.

- Before opening or after closing
- Grease filters handled properly
- Priority callout on contract

Our promise

## We tell you when not to spend

A fifteen year old unit with a failed compressor is not worth a repair, and we will say so. It costs us a job today and saves you a second callout in March, which is the trade we would rather make.

Get a straight answer

How a visit works

## Four steps, no surprises

The price is agreed before anybody opens a unit. If we cannot fix it on the day, you are not charged for the trip.

1. 1

   ### You tell us what it is doing

   Either form on this page, or the phone. Warm air, a noise, a leak, a smell. Whatever you noticed is enough to start with.

2. 2

   ### We call you back

   Usually within the hour on a working day. We fix a slot and tell you what the visit costs before anybody sets off.

3. 3

   ### A technician diagnoses it

   On site, with the covers off. You get the cause, the price, and an honest word on whether the unit is worth keeping.

4. 4

   ### The work gets done

   Most jobs finish the same visit. Anything that needs an ordered part is booked in before we leave, with the date in writing.

What is included

## Three ways to book us

The same technicians and the same checklist every time. The only difference is how often we come and what happens when something breaks.

Slide the table sideways to see all three.

What each way of booking includes
What you get | One visit $89 per unit, when you need it | Most booked Twice a year $149 per unit, two visits | Business contract Quoted four or more visits
--- | --- | --- | ---
Full service and clean | Yes | Yes | Yes
Gas pressure checked | Yes | Yes | Yes
Drain line cleared and tested | Yes | Yes | Yes
Written report after the visit | No | Yes | Yes
Booked in advance, we remind you | No | Yes | Yes
Priority when something breaks | No | Yes | Yes
Out of hours visits | No | No | Yes
One invoice for every unit | No | No | Yes
| Book one visit | Book twice a year | Ask for a quote

Prices are an example. Put your own in, or take the price row out altogether and quote on the phone.

What people say

## Three recent visits

> Told me the compressor was going and that a repair would not last the year. Nobody else had said it. New unit in two days and the bedroom is cold again.

SL Siew LingHome, two units

> They come before we open, so the shop never loses a morning. Four years on the same contract now and we have had one breakdown.

MR Marcus R.Cafe, five units

> Booked at ten, technician here by two, fixed by three. He showed me the blocked drain rather than just telling me about it.

AY Aisyah Y.Office, one unit

On the job

## What the work looks like

Click any photograph to see it larger. Arrow keys move between them.

Book a visit

## Tell us what it is doing

Fill in as much as you know. A phone number is all we really need, the rest just means the technician arrives ready.

- We call you back, usually within the hour
- The price is agreed before we start
- No charge to quote

Would rather talk? +60 12 345 6789

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Your name

Phone required

Email optional

Area or postcode

What do you need

Kind of property

Best time to call

What is it doing optional

We use your details to answer this request and nothing else.

Questions

## Asked most often

How soon can somebody come?

Same day for most working day requests made before early afternoon, next morning otherwise. Contract customers go first when several jobs land at once.

What does a visit cost?

You are told the price before the technician sets off, and again before any work starts. If we cannot fix the fault on the day, there is nothing to pay for the trip.

How often should a unit be serviced?

Twice a year for a home unit that runs most nights, four times for a kitchen or a shopfront. A unit used a few weeks a year can go longer, but not for years at a time.

My unit is old. Repair or replace?

We will tell you honestly on the day. As a rough guide, a repair that costs more than a third of a new unit on a system over ten years old is usually money spent twice.

Do you work outside office hours?

Yes, by arrangement. Shops and offices are often easier to do before opening or after closing, and contract customers can book those slots as standard.

Do I have to give an email address?

No. A phone number is enough. Leave the email blank and we will simply call you instead.

## Sleep through the night again

Book a visit and a technician calls you back to fix a time.

Book a visit